Job Announcement

Title: ECS Support Services Manager
Department: ECS
Reports To: Training & Employee Support Director
Hours: Full-time, day-shift, M-F

Summary:

The primary functions of this position are the following: oversee and coordinate support services for the Lighthouse and INL employees who are blind; make appropriate referrals to community agencies; and to oversee management of the Supported Employment Program.

Responsibilities:

• Oversee, plan and ensure timely delivery of assigned support service areas, including housing.
• Coordinate and manage information and referral systems; refer employees to appropriate resources both internally and in the community.
• Develop and maintain contacts with service providers in the Seattle area; serve as liaison.
• Develop and maintain contacts with service providers in the Spokane area (INL).
• Supervise contractors as needed (INL & Seattle).
• Oversee management of Supported Employment Program, including direct supervision of Supported Employment Supervisor.
• Coordinate with Employee and Community Services staff, and Human Resources staff to conduct effective outreach to Lighthouse employees and prospective employees for appropriate services coordination.
• Maintain files, provide documentation, data collection, reports and summaries as needed.
• Maintain excellent communication with Production, HR, and others who provide aspects of support and training such as Orientation & Mobility instructors and Computer Training Program staff.
• Develop annual budgets and work plans.

Requirements:

• Demonstrated excellence in management and supervisory skills.
• Program management experience preferred.
• Demonstrated ability to support others in learning to advocate for themselves; support others to succeed.
• Knowledge of housing programs.
• Ability to problems solve effectively.
• Creativity & flexibility; able to change approach as needed.
• Ability to take initiative, function autonomously and dependability.
• Ability to travel between Spokane and Seattle once per month.
• Professional demeanor.
• Ability to communicate effectively and enthusiastically about the programs and services we offer.
• Willingness to learn about blindness resources nationally.
• Demonstrated excellent written and interpersonal skills.
• Comprehensive knowledge of PC applications, including MS Word, Excel, Outlook, Access, and Internet Explorer.
• BA or BS in Rehab, Social Services or related field.
• 3 years in disability related field with emphasis on advocacy.
• Mature judgment and sensitivity in regards to interpersonal relations and among diverse groups.
• Background in the areas of housing, transportation, and employment is a strong plus.
• Bilingual skills a plus.

Equal Opportunity Employer - M/F

Please send resume to: